Refund Policy

Snappy offers a 30-day money-back guarantee on Snappy Plus. If Snappy isn't the companion you hoped for, you can request a full refund within 30 days of your order date — no explanation needed.

How to request a refund

Payments for Snappy are processed by Stripe, which acts as Merchant of Record for our orders. To request a refund, contact our support team in the app with the email address you used at checkout, or reply to the receipt email you received for the charge. We will process the refund through Stripe for you.

What to expect

• Refunds are returned to the original payment method.
• Processing times depend on your bank or card issuer, typically a few business days after approval.
• Once refunded, Snappy Plus features end and your account returns to the free tier. Your chats, notes and journal entries stay in your account and remain viewable.

Renewals and cancellation

You can cancel a Snappy Plus subscription at any time from the app's billing page, which opens your Stripe billing portal. Cancelling stops future renewals, and you keep Plus access until the end of the period you already paid for. Renewal charges are also covered by the 30-day guarantee above.

Charges and refunds may appear on your statement as “LINK.COM* SNAPPY”, since Stripe is the Merchant of Record for the sale.