Privacy Policy

This notice explains how Snappy handles your personal data. Snappy is operated by Hayden Montes as a sole proprietor in Nebraska, USA. Hayden Montes is the data controller for the information described here: we decide why and how it is processed, and we are responsible for keeping it safe. This policy applies to the Snappy iOS app and the Snappy website at talksnappy.com.

What we collect and why

• Account data — email address, password credentials (stored hashed by our authentication provider), and identifiers supplied when you use Sign in with Apple or Google. Apple may provide a private relay email if you choose to hide your email. Used to create and secure your account. Legal basis: performance of our contract with you.
• Profile data — the name you want to be called and the kinds of support you want from Snappy. Used to personalise conversations. Legal basis: contract.
• Conversation and wellbeing content — messages you send, Snappy's replies, tagged moments, notes, goals, tasks, journal entries, mood entries and reflections. Some of this may reveal sensitive information about your health or wellbeing. It is used to provide features you request, remember context and show your private history and insights. Legal basis: contract and, for information you voluntarily record about your wellbeing, consent.
• Social and user-generated content — profile photo, username, bio, posts, photos, videos, captions, comments, likes, follows, reports, blocks and viewing activity. Used to provide profiles, feeds, creator tools, recommendations, safety and moderation. Content you publish is visible according to the audience and privacy settings you choose.
• Voice and call audio — when you use voice mode, microphone audio is sent for transcription and reply generation. Live audio is normally processed for that request rather than kept as a recording. If you explicitly save a call recording or voice note, it is stored in your account with its timestamps until you delete it or your account. Where supported, wake-phrase detection happens on your device. Legal basis: contract and your permission to use the microphone.
• Camera, photos and videos — Snappy accesses the camera or only the items you select from your photo library when you choose to record, upload, edit or save media. Drafts remain private; published media follows your selected audience. Camera and library access can be changed in iOS Settings. Legal basis: contract and device permission.
• Settings, notifications and device data — voice, wake phrase, sensitivity, reminders, quiet hours, push-notification token, app version, device and browser type, IP address, diagnostics and privacy-lock settings. A privacy PIN is stored only as a hash; Face ID or Touch ID data stays with Apple on your device and Snappy never receives it. Used for requested reminders, security, fraud prevention and troubleshooting. Legal basis: contract, device permission and legitimate interests.
• Usage and purchase data — message quotas, features used, video watch time, product identifier, purchase status, renewal or expiry date and an Apple or web transaction reference. Used to operate limits, analytics and paid access, verify purchases, restore purchases and prevent fraud. Apple and our web payment provider process payment details; Snappy does not receive your full card number or Apple ID password.
• Support messages — what you send us when you ask for help. Used to answer you. Legal basis: legitimate interests.

Who we share data with

• Service providers / subprocessors — cloud hosting, storage and database providers; AI providers that generate replies, transcribe speech and synthesise voice; and notification, diagnostics and safety providers. They process only the data needed to perform those services on our instructions.
• Payments — Apple processes App Store purchases made in the iOS app. Stripe processes purchases made on the website as Merchant of Record. They handle payment, invoicing, tax, cancellation and refund information under their own privacy policies.
• Professional advisers — legal and accounting advisers where necessary.
• Authorities — where required by law or to protect rights and safety.

We do not sell or share personal data for cross-context behavioural advertising, do not track you across other companies' apps or websites, and do not use your private conversations for advertising.

Device permissions

Snappy asks for microphone, speech recognition, camera, photo library, notifications or Face ID access only when a feature needs it. You can refuse or revoke any permission in iOS Settings. Core typed chat remains available without camera, photo library, notifications or biometric access, although the related feature will not work.

International transfers

Our providers may process data outside your country, including in the United States. Where data leaves the UK or EEA we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.

How long we keep it

Account content is kept while your account is active. Deleted items are removed from active use and may remain briefly in encrypted backups before being overwritten. Purchase records, fraud-prevention records or safety reports may be retained where required for legal, tax, security or dispute purposes, then deleted or anonymised when no longer needed. Draft videos remain private until posted and can be deleted at any time.

Your rights

Depending on where you live, you may ask us to give you access to your data, correct it, delete it, restrict or object to our processing, provide it in a portable format, or withdraw consent. Many of these you can do yourself: export your account, delete content, change social privacy settings, or permanently delete your account at Settings → Your data & account. Account deletion also closes your login; deleting Snappy from your iPhone alone does not delete the account. Contact us in-app to exercise another right. If you are in the UK or EEA you may also complain to your local data protection supervisory authority.

Security

We use appropriate technical and organisational measures, including encryption in transit, encrypted storage with our cloud provider, row-level access rules so only you can read your own records, hashed credentials, and an optional PIN or Face ID / Touch ID lock for your settings and conversation history.

Cookies and local storage

Snappy uses essential cookies and local device storage to keep you signed in, remember settings and hold drafts. We do not use advertising or cross-site tracking cookies. Clearing this storage signs you out and may remove drafts saved only on that device.

Children

Snappy is not directed to children under 13, or a higher minimum age where local law requires it. If we learn that an underage child provided personal data, we will delete it.

Contact

For a privacy question or request, contact Snappy through the in-app support option or visittalksnappy.com. The responsible operator is Hayden Montes, doing business as Snappy, Nebraska, USA.